Frequently Asked Questions
How do I purchase advance tickets to shows?
Advance tickets may be purchased online at clementinecafe.com under the events tab or by phone at (540) 801.8881. Make sure that you have a valid credit card ready.
What is your refund policy?
All sales are final. No refunds will be issued unless the show is cancelled or postponed.
How old do you have to be to attend shows at Clementine?
All shows are all ages unless one is specifically listed as a 21+ event.
Where Should I Stay?
Hotel Madison is located less than 1 mile from Clementine. Click here to get a room at a discounted rate.
How do I hear about shows?
Subscribe to our Facebook events: https://www.facebook.com/pg/clementinecafeva/events/
How can I subscribe to your weekly newsletter?
Do I need to bring an ID?
Because we are an all ages venue, you typically only need to bring an ID if you are over 21 and wish to drink alcohol. In compliance with Virginia laws anyone 21 and older who plans on drinking alcohol will have to show a valid, nonexpired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. In cases of 18+ or 21+ shows, you will need to bring a valid ID for entry.
Does Clementine have seats?
Clementine is a full service restaurant first, then a music venue. As such, all tickets are GA and seating is not guaranteed. Seating and tables are available generally on a first come, first serve basis. Limited table reservations may be available for certain shows. Please call the restaurant for show reservation inquires.
What time does the band start?
All showtimes are listed on the website, Facebook event page and confirmation email. Generally, shows on Fridays and Saturdays start at 8pm and 7pm on weekdays. If there is an opener listed, the main act will go on roughly 1 hour after the show start time. All showtimes are subject to change. Check your email and our Facebook for show updates the day of the event.
3D Virtual Tour
Do you have a coat check?
We do not. We offer coat racks, but we are not responsible for personal items and clothing left on the racks.
Do you offer food?
Yes, we are a full service, fine dine in American restaurant serving brunch, lunch and dinner. We offer vegan and gluten free options. Our menu is available in the navigation bar.
Yes, we have 2 full bars stocked with beers, ciders, liquor and wine. You must be 21+ years of age and bring valid photo ID to enjoy. We encourage our patrons that choose to consume alcohol to do so responsibly and plan for a safe ride home. All local, state, and federal laws are strictly enforced. Anyone violating any laws, including: public intoxication, using illegal drugs, or underage drinking, will be ejected immediately with no appeal and no refund. Similarly, anyone caught providing alcohol to a minor will be ejected with no appeal/refund along with the minor in question. Clementine reserves the right to refuse service to anyone that appears overly intoxicated.
Can I smoke in the venue?
No. This includes e-cigarettes and vape pens. Clementine has a covered back patio that allows smoking after 10pm. Alcoholic drinks are permitted on the patio.
Clementine is surrounded by lots of free street parking, 2 parking decks and several municipal lots within walking distance. We always recommend arriving early to find parking, especially on the weekends.